Wednesday, March 03, 2010

Tough

It's the little things I accomplish that sometimes makes me the happiest. Yesterday, one of our technicians was off sick and so I had to "man the post" so to speak. I was a bit worried that I would either get an email or phone call with an issue that required something beyond what I could do or what I knew how to do. Buti nalang I only received 2 support calls and I was able to resolve both issues.

We have 3 new employees - a tech, a salesman and a receptionist. Sometimes I can't help but feel a bit stressed because I worry that they're not going to work out and I always feel terrible when someone's being let go. It really bothers me especially if I know the person is the bread winner of the family or if it's someone's who's older. There have a been a few instances where we've had to let go of people for various reasons and I felt really sorry for them (well, most of them.. there were a couple I was glad to see go). I'm just glad I'm not involved in any of these activities. I would hate to have to do the "firing"... I would hate to just be in the room when they do it especially when I've heard stories of some begging to be given another chance. I don't think I can handle it.

Our new tech reminds me of my dad. Something about his mannerism and the way he carries himself just makes me think of my dad. I don't work closely with him because the side of the company that I belong to isn't the same one that he belongs to so we really have nothing to do with each other. I also do not know how easy or difficult it is to learn the product that the other side of our company sells and supports. But I do know that he is struggling and I can't help but cringe everytime they give him a hard time. I honestly can't tell if he is the problem or if management and the other people on the team maybe have unreasonable expectations. Pero nakakaawa talaga. The other day his manager gave him such a hard time that I had to leave the room because I couldn't stand it. If he were my dad, I know there's no way I would stand for it. But anyway, I really hope he works out.

I know business is business... and that sometimes you have to make tough decisions for the sake of the success of the company. Pero that doesn't keep from feeling for others.

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